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StarByte IT LLC - Refund Policy

Effective Date: 08/04/2025
Company: StarByte IT LLC (“StarByte”)

1. General Policy

All sales are final. Refunds are only granted under the limited circumstances described below. By purchasing StarByte services, software, or hardware, the client agrees to this Refund Policy.

2. Eligibility for Refunds

Refunds will only be considered in the following cases:

  • Incomplete Work: If StarByte fails to complete the specific service(s) that were agreed upon in writing, the client may request a refund for the incomplete portion.

  • Billing Errors: If the client is incorrectly charged (e.g., duplicate charge, incorrect amount), StarByte will issue a refund for the error.

Refunds are not available for:

  • General dissatisfaction with completed work.

  • Third-party software or hardware limitations.

  • Change of mind after purchase.

  • Discounted, promotional, or special offer pricing.

3. Non-Refundable Items

The following are strictly non-refundable:

  • Consultation and diagnostic fees.

  • Setup, installation, and configuration fees.

  • Third-party software and licensing costs (e.g., antivirus, SaaS subscriptions, security tools).

  • Hardware and equipment (covered solely by the manufacturer’s warranty).

  • Partial months or unused portions of managed service contracts.

4. Request Process

All refund requests must be:

  • Submitted in writing to corporate@starbyteit.com within 14 calendar days of service completion.

  • Accompanied by a valid receipt or invoice.

  • Include a clear explanation of the reason for the request.

Requests that do not meet these requirements will not be reviewed.

5. Refund Method & Timeline

  • Refunds for billing errors will be processed back to the original payment method.

  • Refunds for incomplete work may be issued either:

    • To the original payment method, OR

    • As service credits toward future work, at the client’s choice.

  • Approved refunds will be processed within 7–10 business days of confirmation.

  • Refunds are capped at the total amount actually paid by the client.

6. Chargebacks & Disputes

Clients agree not to initiate a credit card chargeback or payment dispute without first submitting a refund request as outlined in this policy.

  • Filing a chargeback without following StarByte’s process may result in suspension or termination of services.

  • StarByte reserves the right to recover any fees, costs, or damages incurred as a result of improper disputes.

7. Limitations & Exclusions

  • No Guarantee of Results: StarByte provides services to professional standards but does not guarantee specific outcomes (e.g., zero downtime, total cybersecurity immunity).

  • Third-Party Liability: StarByte is not responsible for outages, failures, or defects caused by third-party vendors (e.g., Microsoft, Malwarebytes).

  • Force Majeure: StarByte is not liable for refunds due to events beyond its control (e.g., natural disasters, power outages, internet disruptions).

  • Non-Transferability: Refund rights apply only to the original purchaser and cannot be sold, transferred, or assigned.

  • Direct Purchases Only: Refunds are only available for purchases made directly from StarByte. Purchases through resellers or third parties are subject to their policies.

8. Authority & Severability

  • All refund determinations are at the sole discretion of StarByte IT LLC.

  • If any provision of this Refund Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9. Governing Law

This Refund Policy is governed by the laws of the State of California. Any disputes arising from or related to this policy shall be resolved exclusively in the courts of Sacramento County, California.

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