Effective Date: 08/04/2025

Last Updated: 02/02/2026

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StarByte IT LLC (“StarByte,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access our website, products, or services.

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1. Scope

This Privacy Policy applies to all services, products, websites, forms, and communications offered by StarByte, including IT support, consulting, managed services, software deployments, remote access services, and backup solutions.

This Policy applies to personal information collected online and offline.

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2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Name

• Email address

• Phone number

• Billing and payment information

• Business or account details provided by you

2.2 Technical & Service Information

• Device details and system configurations

• Operating system versions

• IP addresses

• Diagnostic logs, error reports, and usage data collected during troubleshooting, monitoring, or service delivery

2.3 Website & Analytics Data

• Cookies and similar tracking technologies

• Usage data collected through analytics tools (e.g., Google Analytics, Wix Analytics)

• Marketing and advertising pixels (e.g., Google Ads, Meta/Facebook Pixel)

StarByte does not knowingly collect personal information from individuals under the age of 18.

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3. How We Use Information

We use collected information to:

• Deliver, manage, and support Services

• Diagnose issues and improve system performance, reliability, and security

• Communicate service-related notices and updates

• Respond to inquiries and customer support requests

• Send marketing or promotional communications only where permitted and with opt-out options

• Comply with legal and regulatory obligations

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Operate and improve our website

• Understand user behavior and traffic patterns

• Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some site functionality may be affected.

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5. Data Sharing & Disclosure

We may share information only as reasonably necessary in the following circumstances:

5.1 Service Providers

With trusted third parties such as:

• SaaS and cloud service providers

• Backup and security vendors

• Payment processors

• Contractors or consultants assisting in service delivery

5.2 Legal Requirements

To comply with applicable laws, regulations, subpoenas, court orders, or lawful governmental requests.

5.3 Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, client information may be transferred as part of the transaction.

StarByte is not responsible for the privacy practices of third-party providers, which are governed by their own policies.

 

6. Data Security

StarByte uses commercially reasonable and industry-standard safeguards to protect information, including:

• Encryption of data in transit and, where applicable, at rest

• Multi-Factor Authentication (MFA)

• Secure baseline configurations

• Monitoring, patching, and access controls

⚠️ No system is completely secure. While we take reasonable measures to protect data, we cannot guarantee absolute security against unauthorized access, breaches, or cyberattacks.

 

7. Data Retention & Deletion

7.1 StarByte retains client information only as long as reasonably necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

7.2 Unless otherwise required by law or contractual obligations, service-related data is typically retained for up to 90 days after services end, after which it may be securely deleted or anonymized.

7.3 Clients may request deletion of personal information, subject to:

• Legal or regulatory retention requirements

• Billing, accounting, or dispute resolution needs

• Security and fraud prevention purposes

 

8. Client Responsibilities

Clients are responsible for:

• Safeguarding account credentials and passwords

• Maintaining reasonable security controls on their own systems

• Promptly notifying StarByte of suspected unauthorized access or security incidents

StarByte is not responsible for losses resulting from a client’s failure to follow reasonable security practices.

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9. Children’s Privacy

StarByte’s Services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors. If such data is discovered, it will be deleted promptly.

 

10. International Users

StarByte operates in the United States. All information is processed and stored in the U.S. By using our Services, non-U.S. users consent to the transfer and processing of their information under U.S. law.

 

11. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• Request access to personal information collected

• Request deletion of personal information, subject to legal exceptions

• Opt out of certain data sharing or marketing communications

Requests may be submitted using the contact information below. We will verify and respond as required by law.

StarByte does not sell personal information as defined by the CCPA.

 

12. Limitation of Liability

To the maximum extent permitted by law:

• StarByte shall not be liable for indirect, incidental, or consequential damages arising from unauthorized access, data loss, or third-party actions

• Any liability related to privacy shall be limited as provided in StarByte’s governing service agreements

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13. Severability

If any provision of this Privacy Policy is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

14. Policy Updates

StarByte may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of Services constitutes acceptance of the updated Policy.

 

15. Governing Law

This Privacy Policy is governed by the laws of the State of California. Any disputes shall be resolved exclusively in the state or federal courts located in Sacramento County, California.

 

16. Contact Information

For privacy-related questions or requests, contact:

📧 Email: privacy@starbyteit.com
📞 Phone: 916-347-0771
📬 Mailing Address: Available upon request via phone, email or as required by law.